Terms & Conditions
About Us
Airtech Air Conditioning Services Limited are completelydedicated to your total satisfaction. If you have any suggestions or comments please email us at  .
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your ion, click on ’Order’ and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment for shipment within mainland United Kingdom. We are unable to ship orders to other countries at the moment.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
Shipping And Handling
We are only able to offer equipment for shipping within the UK. Delivery Schedule Subject to holding the goods in stock we will process your order right away. Our delivery charge is based on delivering the unit or units to Main Land UK Only, we will normally send your order to you within 5-7 business days from reciept of your orders.
Please note we are unable to despatch to any other countries outside the main land UK. Should you want a unit in mainland Europe then please email us to get a quote for deivery.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK, 17.5% VAT is added. Presently we are unable to supply equipment to other countries.
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Please carefully the product you need, we can only guarantee that the product meets the performance specification provided. Should the products not meet your expectations then monies will not be refundable and exchanges are not possible.
Reaching Us
If you need to reach us, please email us on , alternatively, you can call on 01342 836000 (International +44 1342 836000) or fax us on 01342 835930 or write to us at Airtech Air Conditioning Services Limited. Delonghi Online, Devon House. Eastbourne Road. Blindley Heath. Surrey. RH7 6JJ.
Privacy Policy
Airtech does not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have ed an item.
Returns Policy
Terms all as per our returns policy. To understand your obligations as a merchant in the UK consult ’The Consumer Protection (Distance Selling) Regulations 2000’
Airtech Business Privacy Policy
This privacy policy sets out how Airtech uses and protects any information that you give [business name] when you use this website.
Airtech Air Conditioning Services Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Airtech Air Conditioning Services Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 7th September 2012.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
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